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DELIVERY & RETURN
We ship to over 200 countries worldwide through fast and reliable delivery partners. You can choose your preferred shipping method on the Order Information page during the checkout process.
Total Delivery Time = Processing Time + Shipping Time
Processing Time: Before we ship your order, we have to prepare your products, perform strict quality-control tests and package items carefully.
● Expedited Shipping: 3-7 business days
● Standard Shipping: 6-8 business days
● Flat Rate Shipping: 10-30 business days
Products with quality-related issues may be returned for a refund or exchange by contacting Customer Service within 30 days of receiving your order. Our Customer Service staff will arrange it for you after the confirmation.
Products (excluding Made-To-Order, disposable, lingerie items, and Clearance items) with no quality-related issues may be returned for a refund or exchange by contacting Customer Service within 7 days of receiving your order. You will be responsible for all return shipping fees incurred.
Any product that has been used does not qualify for a return or exchange. All returned items must be in brand-new condition, unused and with original tags and packaging.
Please follow these steps to order from us:
1. Sign in the account through your registered email address on our website.
2. Add product to your Bag, and then choose the delivered country, shipping cost will appear.
3. Click "proceed to check out" button. You will find different shipping and payment options for you to select.
4. Enter in your account details and delivery address . 5. Finally click "place your order" button
We accept all of the following forms of secure online payment:
-Credit Card via PayPal ie: Visa, MasterCard, Discover, American Express, etc.
-Credit Cards & Debit Cards directly We accept all major credit cards & debit cards.
-DressLily Gift Cards
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