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D Wallet FAQ

1. What is D wallet?

D wallet is a fast and secure payment tool, making it easy to stay up-to-date with all your account transactions.

2. What are the advantages of using D wallet?

Secure Payment: your financial information remain 100% private and secure all the time. Easy-to-use Operation: You will become familiar with the user-friendly interface in less than a minute. Smart Management: D wallet is designed to help you manage and control your money easily and conveniently. Checking your transaction details, order history and more is effortless. Free D Points: If you choose to keep any refunds in your D wallet, you will receive free D points to save even more money. Fast refunds: Refunds are prioritized for wallet holders and will be issued to your D wallet within 1-2 business days.

3. Is there anything I need to do when I first enter my D Wallet account?

Yes. In order to ensure the security of your account, you must set up your secure transaction password first.

4. What can I do when I forget my transaction password, or need to reset my transaction password?

a. Reset Transaction Password Enter the "Account Management" section of your D Wallet. Click on "Reset Transaction Password", then input your new transaction password twice and submit the information.

b. Retrieve Transaction Password Enter into "Account Management" of your D Wallet, and click on "Retrieve Transaction Password"; Click on "Application Email Verification". We will send an email to your registered email address; Carefully check your email inbox (including spam folder), and click the link that is displayed in the email; Reset your new transaction password.

5. Can my order refund be issued directly into my D Wallet?

Yes. If you receive a payment refund, you may request to have the refund issued into your D wallet. The new balance of your D wallet can then be used for shopping other items.

6. What advantage is there in requesting refunds to be issued into my D wallet?

If you choose to receive refunds into your D wallet, you will earn 5 times refunds amount of D points. This allows you to save even more money in future orders. For example, if you receive a $10 refund, you will earn 50 R Points(50 Dpoints=US$1).

7. How can I check the information of individual transactions in my D Wallet?

Every transaction operation will be conveniently recorded in your D Wallet on the "Transaction Record" page. This shows all the corresponding information related to that transaction for your convenience.

8. How do I access my D Wallet?

Log into "My Account". Enter into "My D Wallet". Set up "Set Transaction Password" Confirm your settings, and start your rewarding D Wallet journey.

9. How to use my D Wallet?

Type 1-> I have enough D wallet to pay the entire new order.
1. Click your Shopping Cart;
2. Proceed to check out;
3. Input the D wallet amount you want to use;
4. Click " Place the order";
5. Order placed successfully.

Type 2 -> My D Wallet can pay part of my order.
1. Click your Shopping Cart;
2. Proceed to check out;
3. Input the D wallet amount you want to use;
4. Pay the balance by Paypal, Credit Card or other payment method;
5. Click "Place the order";
6. Order placed successfully.

If you wanna see more, please click on "How to use my D wallet".

10. Can I get my D Wallet refunded?

Yes. Please kindly contact support center to get a refund for the Balance of D Wallet.

Note: Refunds will be issued to Paypal within 3-7 days business days.
Refunds will be issued to Credit Card within 3-15 days business days.

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