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DELIVERY & RETURN
We ship to over 200 countries worldwide through fast and reliable delivery partners. You can choose your preferred shipping method on the Order Information page during the checkout process.
Total Delivery Time = Processing Time + Shipping Time
Processing Time: Before we ship your order, we have to prepare your products, perform strict quality-control tests and package items carefully.
● Expedited Shipping: 3-7 business days
● Standard Shipping: 6-8 business days
● Flat Rate Shipping: 10-30 business days
Products with quality-related issues may be returned for a refund or exchange by contacting Customer Service within 30 days of receiving your order. Our Customer Service staff will arrange it for you after the confirmation.
Products (excluding Made-To-Order, disposable, lingerie items, and Clearance items) with no quality-related issues may be returned for a refund or exchange by contacting Customer Service within 7 days of receiving your order. You will be responsible for all return shipping fees incurred.
Any product that has been used does not qualify for a return or exchange. All returned items must be in brand-new condition, unused and with original tags and packaging.
You need to choose the item size according to your own measurements (in inches or cm).
You can find the right for you by checking the size chart.
Hi Joanne. The item can be a good snow boot. We have payment follow: You can shop safely and securely with any of the following convenient methods and in us dollars. We do not accept Cash on Delivery. 1. PayPal: this is the online payment method that most of our customers choose 2. Pay by credit card via PayPal. If the total amount less than 100usd, we do not accept ping payment methods. 1. Wired Transfer: we accept secure bank transfer for very large orders. 2. Western Union: all of our customers can enjoy a 5% discount for using Western Union.
Hi Joanne. We regret to inform you that this item in size 39 is no longer being sold. We sell tens of thousands of other products, so if you are interested in any of our other products. Please feel free to take advantage of our wholesale pricing.
Hi Joanne. We send package all over the world, it is home delivery. 1. First, sign in the account you register on our website. 2. Add the items you want to the shopping cart, and then choose the delivered country, shipping cost will appear. 3. Then click "check out" button. Do it step by step. You will find different shipping options and payment information there. Simply choose the ones that match your requirements. You will see the account details. 4. Fill in your own information. Then click “place your order button” You can pay for order by PayPal and credit card via PayPal. If the total amount less than 100usd, We do not accept payment by western union and bank transfer.
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Measurements shown in the Size Conversion Chart refer to body measurements.