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DELIVERY & RETURN
We ship to over 200 countries worldwide through fast and reliable delivery partners. You can choose your preferred shipping method on the Order Information page during the checkout process.
Total Delivery Time = Processing Time + Shipping Time
Processing Time: Before we ship your order, we have to prepare your products, perform strict quality-control tests and package items carefully.
● Expedited Shipping: 3-7 business days
● Standard Shipping: 6-8 business days
● Flat Rate Shipping: 10-30 business days
Products with quality-related issues may be returned for a refund or exchange by contacting Customer Service within 30 days of receiving your order. Our Customer Service staff will arrange it for you after the confirmation.
Products (excluding Made-To-Order, disposable, lingerie items, and Clearance items) with no quality-related issues may be returned for a refund or exchange by contacting Customer Service within 7 days of receiving your order. You will be responsible for all return shipping fees incurred.
Any product that has been used does not qualify for a return or exchange. All returned items must be in brand-new condition, unused and with original tags and packaging.
For after sales issue, please submit a ticket here: http://support.dresslily.com/
We will reply to you within 24 hours.
Most of items will ship out in 24 hours. Some may take longer if your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process. Need urgently or other issue, you can get help from our service team.
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
We have 3 shipping methods with different shipping time.
- Standard Shipping: Between 7-10 business days to be delivered.
- Expedited Shipping: Around 3-7 business days to arrive.
- Flat Rate Shipping: Between 10-25 business days to be received.
Thank you for your consultation.
You can find the coupon code on the dresslily account >> My Coupon
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